Netflix’s Communication Style: A Study in What NOT to Do

I must confess that I have a soft spot for Netflix. I worked there briefly eons ago when the company was in its infancy and I had briefly toyed with joining the dark side and leaving consulting. 😉 Back then, Marc Randolph was CEO. I liked Marc. I liked the product. And I just knew the company would do well, and it did—something my husband likes to remind me of from time to time, since I didn’t stay long enough to vest.

So, given this fondness, I was sad to see Netflix make such a muck of things these past few months. Some say its arrogance. Some say its greed. Some say Netflix is just moving too fast. The latter is not new.

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Welcome to the AVE Consulting Blog on All Things Related to Communication

CommunicationWelcome to the AVE Consulting blog — a blog that focuses on all things related to communication.

My name is Avery Horzewski; I’m a marketing and customer communications consultant. For as long as I can remember, I’ve loved everything related to communication.

While taking an interpersonal communication class at De Anza College, I discovered there was a degree in speech communication. And I never looked back. Bachelors, Masters, and a bit of a Ph.D. later, I’m now putting my communication insights to use helping companies craft effective messaging and engage their customers.

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